Terms of Service for Vendorapp

Introduction

Welcome to Vendorapp! These Terms of Service ("Terms") govern your access to and use of our website www.vendorapp.co (the "Site") and related services (collectively, the "Services"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

These Terms comply with applicable data protection and consumer rights laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Our Services

   1.1. Vendorapp provides a comprehensive vendor and supply risk management web application designed to help businesses manage their vendor relationships, assess risk, and improve compliance with procurement policies.

   1.2. The information provided by Vendorapp is for informational purposes only and does not constitute legal or financial advice. Vendorapp does not guarantee the accuracy or reliability of vendor data retrieved via third-party services.

   1.3. Use Restrictions: Vendorapp is not tailored to comply with industry-specific regulations (such as HIPAA or FISMA). If your interactions would be subject to such laws, you may not use the Services.

2. Cookies & Tracking Technologies

   2.1. Cookies on the Website: Vendorapp uses cookies and similar tracking technologies on our website to enhance user experience, analyze site traffic, and support marketing efforts. When visiting our website, you will be presented with a cookie consent banner where you can manage your preferences.

   2.2. Cookies in the App: The Vendorapp web application uses cookies strictly for authentication, session management, and essential functionality. These cookies are mandatory for the app to function and cannot be disabled.

   2.3. By continuing to use the Vendorapp app, you consent to our use of these essential cookies, as outlined in this agreement.

3. Subprocessors & Third-Party Services

   3.1. Third-Party Services: Vendorapp integrates with several subprocessors to provide hosting, authentication, payment processing, and other essential services.

   These include:

   • Microsoft Azure (Hosting & AI services)
   • Microsoft 365 (Support Ticketing)
   • Brandfetch (Public Vendor Data Lookup)
   • Kinde (Authentication)
   • Stripe (Payment Processing)

   3.2. Payment Processing: Payments are processed securely through Stripe. Vendorapp does not store financial details such as credit card numbers.

   3.3. User Rights Regarding Subprocessors: If you object to our use of any subprocessor, you may request an alternative processing method by contacting us at support@vendorapp.co. However, refusal of essential subprocessors may result in limited service functionality.

4. Purchases, Payments, and Subscriptions

   4.1. Payment Methods: Vendorapp accepts major payment methods, including Visa, Mastercard, American Express, and PayPal, all processed via Stripe.

   4.2. Subscription Renewals & Cancellations:

   • Subscriptions automatically renew on a monthly or annual basis, depending on your plan.
   • You may cancel your subscription at any time, and the cancellation will take effect at the end of your current billing cycle.
   • No refunds are provided for partial use of a subscription period.

   4.3. Changes to Pricing: Vendorapp may modify pricing, and users will be notified of changes at least 30 days in advance.

5. Prohibited Activities

   5.1. You agree not to:

   • Use Vendorapp for any illegal or fraudulent activities.
   • Circumvent or attempt to bypass security features of the Platform.
   • Upload malware, viruses, or harmful content.
   • Misuse Vendorapp services in a way that could harm or disrupt other users.
   • Engage in unauthorized scraping, data mining, or automation of Vendorapp's functionality.
   • Harass or threaten our staff or other users.

   Violation of these terms may result in immediate account suspension or termination.

6. Dispute Resolution & Liability Limitation

   6.1. Dispute Resolution:

   • Any disputes arising from these Terms shall be governed by the laws of England and Wales.
   • If a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with English arbitration laws.

   6.2. Liability Limitation:

   • Vendorapp is provided "as is" and "as available" without any warranties of any kind.
   • Vendorapp is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.
   • Maximum Liability: In no event shall Vendorapp's total liability exceed the amount you have paid to Vendorapp in the past 12 months.
   • Vendorapp is not responsible for third-party services or subprocessors.

7. Updates & Notification Policy

   7.1. Changes to Terms of Service:

   • Vendorapp may update these Terms periodically. Users will be notified in advance of significant changes.

   7.2. Notification Methods:

   • Updates will be posted on our website.
   • Major changes will be communicated via email.
   • Users can check the subprocessors page for up-to-date information.

8. Governing Law

   These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

9. Contact Us

   If you have any questions or need further information, please contact us at:

   Email: support@vendorapp.co

   Address: Vendorapp Limited, 1 Park Road, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4AS, United Kingdom